MedicaidAdministrativeLow impact
Department of Human Services Medical Field Operations – Downstate #163 Task-Based to Facility-Based Assignments Effective September 1, 2021
Illinois Medicaid - HFS·IL · Geriatrics·Provider Notice
Effective date
Sep 1, 2021
We identified it
Jun 20, 2026
Summary
Illinois Department of Human Services Medical Field Operations Downstate #163 is transitioning from task-based to facility-based caseworker assignments for long-term care facilities in specific Illinois counties. This administrative change affects workflow distribution and contact procedures for facilities in regions 4 and 5.
Action Required
Immediately: Long-term care facilities in the specified Illinois counties must update email communication procedures when contacting DHS. Include only facility name with resident's IES case number or RIN in email subject lines (e.g., 'Facility Name, case 123123123'). Continue using DHS Central Scanning Unit and ABE Partner Portal for document uploads as previously instructed.