MedicaidAdministrativeLow impact
Billing Support Hotline Hours of Operation Changes Beginning November 5, 2021
Illinois Medicaid - HFS·IL · Audiology, Optometry·Provider Notice
Effective date
Nov 5, 2021
We identified it
Jun 20, 2026
Summary
The billing support hotline for transportation, DME, optical, and audiology providers is reducing Friday hours from 8:30 a.m.-4:00 p.m. to 8:30 a.m.-12:00 p.m. starting November 5, 2021. Monday-Thursday hours remain unchanged at 8:30 a.m.-4:00 p.m.
Action Required
Immediately: Staff should note that billing support hotline is only available until 12:00 p.m. on Fridays for transportation, DME, optical, and audiology billing inquiries. Schedule Friday billing calls before noon or move to Monday-Thursday.