MedicaidAdministrativeLow impact
Medicaid Fee-for-Service Program Non-Emergency Transportation Vendor Name Change
Illinois Medicaid - HFS·IL·Provider Notice
Effective date
Sep 19, 2023
We identified it
Jun 20, 2026
Summary
The Illinois Medicaid Fee-for-Service Non-Emergency Transportation vendor has changed its name from First Transit to Transdev, with updated contact numbers for customers (877-725-0569) and providers (866-503-9040).
Action Required
Immediately: Update contact information for Illinois Medicaid non-emergency transportation services. Replace First Transit references with Transdev in any provider materials or workflows. Use new provider phone number 866-503-9040 for transportation prior authorization inquiries.