MedicaidAdministrativeHigh impact
Email Addresses for Optometric Prior Approval Requests and Eyeglasses Status Checks
Illinois Medicaid - HFS·IL · Optometry, Ophthalmology·Provider Notice
Effective date
Mar 1, 2024
We identified it
Jun 20, 2026
Summary
Effective March 1, 2024, Illinois Medicaid will no longer accept optometric prior approval requests or eyeglasses status checks via fax. All requests must be submitted via two new email addresses: HFS.Opticalpriorapproval@illinois.gov for prior approvals and HFS.AdultGlassesEligibility@illinois.gov for status checks.
Action Required
By March 1, 2024: Billing team must immediately stop faxing optometric prior approval requests and eyeglasses status checks for Illinois Medicaid patients. Update billing workflows to use email addresses: HFS.Opticalpriorapproval@illinois.gov for prior approvals and HFS.AdultGlassesEligibility@illinois.gov for status checks. Train staff on new submission process. Faxed requests after March 1st will not be processed and will receive no response.