MedicaidAdministrativeHigh impact
Medical Programs Billing Continues Despite Change Healthcare Nationwide Outage
Illinois Medicaid - HFS·IL·Provider Notice
Effective date
Feb 27, 2024
We identified it
Jun 20, 2026
Summary
Change Healthcare's clearinghouse platform remains offline due to a nationwide cybersecurity breach, disrupting claim processing for Illinois Medicaid managed care plans. Providers should continue providing services as all eligible claims will be paid once the outage is resolved, and alternative billing methods through MCOs are available.
Action Required
Immediately: Continue providing timely healthcare services despite billing disruptions. Contact patient's MCO directly for alternative claim submission methods and mitigation strategies. For questions, call HFS Bureau of Managed Care at 217-524-7478. Document all services provided in good faith to eligible patients as claims will be paid once system is restored.