MedicaidAdministrativeMedium impact
Extended Hotline Hours
Illinois Medicaid - HFS·IL · Pharmacy·Provider Notice
Effective date
Feb 29, 2024
We identified it
Jun 20, 2026
Summary
Due to a Change Healthcare cybersecurity breach causing system outages, Illinois has extended pharmacy hotline hours to include weekends (8:30 AM - 5 PM Saturday and Sunday) for Medicaid fee-for-service eligibility verification and billing assistance. This is a temporary measure during the ongoing system disruption.
Action Required
Immediately: Billing team should note extended hotline availability for Medicaid FFS pharmacy claims issues. Use Prior Approval/Refill Hotline (800-252-8942) or Pharmacy Billing Consultant Hotline (877-782-5565 Option 7) on weekends 8:30 AM - 5 PM for eligibility verification and billing questions. Monitor daily provider notices for system restoration updates and subscribe to email notifications if not already done.