MedicaidAdministrativeMedium impact
Electronic Visit Verification (EVV) – Visit Rejections of HHCS for customers enrolled with a Managed Care Organization (MCO)
Illinois Medicaid - HFS·IL · Physical Therapy, Occupational Therapy, Speech Therapy·Provider Notice
Effective date
May 10, 2024
We identified it
Jun 20, 2026
Summary
Home health care providers using HHAeXchange EVV system are experiencing expected visit rejections for patients enrolled with Managed Care Organizations due to MCO data delays. Providers should continue submitting visits normally as HHAeXchange will automatically reprocess rejections once the issue is resolved.
Action Required
Continue submitting all visits to the EVV Aggregator as normal. No action required to resolve rejections or re-submit MCO visit data. Monitor for updates from HHAeXchange regarding resolution. For questions, submit tickets through HHAeXchange Client Support Portal or email ilsupport@hhaexchange.com.