MedicaidAdministrativeMedium impact
Electronic Visit Verification (EVV) Technical Assistance
Illinois Medicaid - HFS·IL · Family Medicine, Internal Medicine, General Practice·Provider Notice
Effective date
Dec 30, 2024
We identified it
Jun 20, 2026
Summary
Illinois has updated technical support procedures for Electronic Visit Verification (EVV) systems used by Personal Care Services and Home Health Care Services providers. The policy establishes a clear escalation path for resolving technical issues with HHAeXchange system, starting with self-service resources and progressing to helpline support and state-level escalation if needed.
Action Required
Immediately: Personal Care Services and Home Health Care Services providers must follow the new EVV technical support escalation process - first review HHAeXchange Learning Management System and FAQ resources, then submit issues via Client Support portal (preferred method), and escalate to state EVV inboxes only if no response within 2 business days or resolution within 1 week. Subscribe to HFS EVV Provider Notice updates to stay informed of future changes.