Medicare AdvantageAdministrativeLow impact
Encourage Medicare Advantage Members to Respond to Survey on Health Care Experiences
BCBS Texas·TX·Government Programs
Effective date
Mar 1, 2025
We identified it
Jan 12, 2026
Summary
Blue Cross Medicare Advantage will conduct annual CAHPS surveys from March through June to evaluate member satisfaction with healthcare providers and plans. Providers should encourage members to respond to these surveys as responses directly impact CMS Star Ratings for Medicare Advantage plans.
Action Required
Starting March 2025: All staff should encourage Medicare Advantage members to complete CAHPS surveys if asked. Front desk and clinical staff should promote survey participation during patient interactions. No billing system changes required, but improved survey responses can positively impact plan Star Ratings.