MedicaidAdministrativeLow impact
Annual Survey Monitors Medicaid Members’ Health Care Experiences
BCBS Illinois·IL·Government Programs
Effective date
Feb 1, 2026
We identified it
Jun 16, 2026
Summary
Blue Cross Community Health Plans is conducting their annual CAHPS survey in February 2026 to assess Medicaid members' healthcare experiences. Providers should encourage member participation and follow best practices for access to care and communication to improve survey results.
Action Required
In February 2026: Front desk staff should encourage BCCHP Medicaid members who ask about the CAHPS survey to complete it via the prepaid envelope or online. Providers should consider implementing survey-friendly practices like offering walk-in appointments, explaining treatments clearly, helping schedule specialist appointments, and promoting preventive care visits with gift card rewards.