Medicare AdvantageAdministrativeLow impact
Encourage Medicare Advantage Members to Respond to Survey on Health Care Experiences
BCBS Illinois·IL·Government Programs
Effective date
Mar 1, 2026
We identified it
Jun 16, 2026
Summary
Blue Cross Blue Shield Illinois is encouraging Medicare Advantage members to respond to the annual CAHPS survey starting in March 2026. The survey measures patient experiences and influences CMS Star Ratings for Medicare Advantage plans.
Action Required
Starting March 2026: All clinical staff should encourage Medicare Advantage members who ask about the CAHPS survey to complete it. Focus on improving patient experience through better access to care, clear communication, and preventive care recommendations to support positive survey responses that affect CMS Star Ratings.