CommercialAdministrativeLow impact
Two Annual Surveys Track Commercial Members’ Health Care Experiences
BCBS Texas·TX·General
Effective date
Feb 1, 2025
We identified it
Jan 12, 2026
Summary
Blue Cross Blue Shield of Texas will begin conducting two annual member satisfaction surveys (CAHPS and EES) in February 2025 to assess commercial members' healthcare experiences. Providers are encouraged to support member participation and implement practices that may improve survey results, which could impact future contract negotiations and quality ratings.
Action Required
February 2025: Front desk staff should encourage any commercial members who receive CAHPS or EES surveys to complete and return them. Practice managers should review recommended improvements: offer walk-in appointments for urgent care, ensure providers spend adequate time explaining treatments, help schedule specialist appointments, and provide educational materials to members.