MedicaidAdministrativeMedium impact
Future Submissions of Certain DME Preauthorization Requests
Maryland Medicaid·MD·Provider Transmittal
Effective date
Aug 22, 2016
We identified it
Jun 20, 2026
Summary
Telligen is implementing a new web-based provider portal called Qualitrac for DME providers to submit certain preauthorization requests electronically. Providers must register for user accounts and attend training sessions to learn how to use the portal for future DME prior authorization submissions.
Action Required
By August 22, 2016: DME providers must register for and complete Qualitrac training through Telligen to prepare for electronic preauthorization submissions. Designate staff members to attend one of the WebEx training sessions (August 22-31, 2016) and register by emailing Cori Bondon at cbondon@telligen.com with provider name, preferred training session(s), number of attendees, and contact person details. Update internal workflows to transition DME preauthorization requests from current submission method to the Qualitrac portal. Failure to register and train staff may result in delays in submitting preauthorization requests and potential claim processing issues.