Medicare AdvantageAdministrativeLow impact
Post-Visit Surveys Support Medicare Advantage Member Experiences
BCBS Illinois·IL · Family Medicine, Internal Medicine, General Practice +2 more·Government Programs
Effective date
May 28, 2026
We identified it
Jun 16, 2026
Summary
Blue Cross Blue Shield of Illinois has launched a new post-visit survey program for Medicare Advantage members using Press Ganey to measure patient experiences after primary care visits. Members may receive surveys via email or mail after routine or sick visits, with no more than one survey every six months.
Action Required
Immediately: Front desk and clinical staff should be prepared to encourage Medicare Advantage members to respond if they receive post-visit surveys from Press Ganey. No changes to billing procedures or documentation are required.