Medicare AdvantageAdministrativeLow impact
March 2018 Policy Updates
EmblemHealth·Provider News
Effective date
Mar 1, 2018
We identified it
Jun 20, 2026
Summary
Medicare and other patients will begin receiving annual CAHPS surveys about their healthcare experience. Providers should remind patients to look for surveys in yellow envelopes and return them to help improve patient satisfaction scores.
Action Required
Immediately: All front desk staff and providers should begin reminding patients to watch for CAHPS surveys in yellow envelopes and encourage completion. This is informational only - no billing system changes required.