All PlansAdministrativeMedium impact
Follow Access and Availability Standards
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth has updated their appointment availability standards for member access to care. Providers must follow specific office hours and after-hours access requirements outlined in a new brochure available on the Provider Toolkit.
Action Required
Immediately: Practice administrators and appointment schedulers must review the Appointment Availability Standards During Office Hours & After Office Hours Access Standards brochure in the Provider Resources section of EmblemHealth's provider website. Update scheduling protocols to comply with the specified standards and ensure all scheduling staff are trained on the new requirements.