All PlansAdministrativeMedium impact
Follow Access and Availability Standards
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth has updated their appointment availability standards for members, requiring providers to follow specific scheduling guidelines during office hours and after-hours access requirements. Providers must reference and share the updated standards brochure with appointment schedulers to ensure compliance with member access requirements.
Action Required
Immediately: Administrative staff and appointment schedulers must access the Appointment Availability Standards During Office Hours & After Office Hours Access Standards brochure from the Provider Toolkit in the Provider Resources section of the EmblemHealth provider website. Review scheduling protocols to ensure compliance with access standards and share guidelines with all appointment scheduling staff.