MedicaidAdministrativeMedium impact
Medicaid Cultural Competency Training
EmblemHealth·NY·Provider News
We identified it
Jun 20, 2026
Summary
New York State requires EmblemHealth Enhanced Care (Medicaid Managed Care) and Enhanced Care Plus (HARP) participating providers to annually certify completion of cultural competency training for all staff with regular member contact. Providers must complete a specific HHS e-learning program and submit certification, or certify that equivalent training was completed with another managed care plan.
Action Required
Annually: All staff with regular member contact must complete the U.S. Department of Health & Human Services e-learning program 'The Guide to Providing Effective Communication and Language Assistance Services' and submit certification to EmblemHealth. Practice administrator should track completion and submit required documentation. If staff completed equivalent training with another managed care plan, certify completion to EmblemHealth instead of repeating training.