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Get Ready for CAHPS Survey Season!

EmblemHealth·Provider News
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
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Summary

EmblemHealth has issued guidance for CAHPS survey season, providing best practices for patient interaction and care delivery that can impact survey scores. This is informational guidance focused on improving patient satisfaction metrics rather than billing procedure changes.

Action Required

Action needed
Immediately: Share CAHPS best practices with all patient-facing staff. Implement communication improvements such as explaining treatments in plain language, limiting wait times to under 15 minutes, scheduling routine visits within 4 weeks and sick visits within 48-72 hours. Front desk staff should minimize phone hold times and keep patients informed of delays.

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