All PlansAdministrativeMedium impact
Tips for Submitting Documents in the Provider Portal
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth and ConnectiCare updated their provider portal with new screens and workflow requirements for preauthorization requests and inpatient admission notifications. Key changes include a mandatory 'Submit Request' button click on the MCG screen and increased file attachment size limit to 25MB per request.
Action Required
Immediately: Train all staff submitting preauthorization requests and inpatient notifications to click the 'Submit Request' button on the MCG screen after uploading documents. Update office procedures to upload documents at the first prompt when possible, and utilize the increased 25MB file size limit for attachments. Review updated guides for inpatient and outpatient preauthorization processes.