CommercialAdministrativeHigh impact
Customer Service Update
EmblemHealth·Provider News
Effective date
Oct 1, 2023
We identified it
Jun 20, 2026
Summary
Starting October 1, 2023, billing companies must submit messages through the provider portal and wait 2 business days before calling customer service, providing a Message ID when calling. Out-of-network providers can only communicate through the portal (except for medical/pharmacy authorization requests) and must register after submitting their first claim.
Action Required
By October 1, 2023: Billing team must register for EmblemHealth/ConnectiCare provider portal accounts if not already done. Update workflow to submit all inquiries through portal first and wait 2 business days before calling. Save Message IDs from portal submissions as they're required when calling customer service. For out-of-network claims, ensure portal registration is completed after first claim submission.