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Provider Manual Updates: Ensuring Equitable Access to Services
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth and ConnectiCare have updated their Provider Manuals to require culturally competent care and equitable access for historically underserved populations, including those with limited English proficiency, disabilities, LGBTQ+ individuals, racial/ethnic minorities, and rural populations. This establishes new service delivery standards that must be followed under the Provider Agreement.
Action Required
Immediately: All staff must review the updated EmblemHealth and ConnectiCare Provider Manuals to understand new cultural competency and health equity requirements. Training should be provided on serving diverse populations including LGBTQ+ patients, those with limited English proficiency, and patients with disabilities. Update patient intake processes and staff protocols to ensure equitable access and culturally competent care delivery as required by the Provider Agreement.