CommercialAdministrativeHigh impact
Don’t Forget to Hit "Submit" for Preauthorizations
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth and ConnectiCare have added new MCG screens to their preauthorization portal that require clicking a 'Submit Request' button at the end of the transaction. Some providers are missing this final step, causing delays in preauthorization processing.
Action Required
Immediately: All staff submitting preauthorizations through EmblemHealth or ConnectiCare portals must click the 'Submit Request' button after completing the new MCG screens at the end of each preauthorization transaction. Review the updated step-by-step guides provided by each payer. Train all authorization staff on the new workflow to prevent processing delays.