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CAHPS Survey and the Flu

EmblemHealth·Provider News
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

EmblemHealth has issued guidance emphasizing the importance of flu vaccination for CAHPS survey scores, which measure member satisfaction with health plans. Providers should implement strategies to improve flu vaccination rates as this directly impacts patient satisfaction scores that affect the practice's relationship with health plans.

Action Required

Action needed
Immediately: Clinical staff should designate an 'Immunization Champion' to lead flu vaccination efforts. Enable EMR reminders for flu vaccine status and flag charts of patients needing vaccination. Educate patients about flu vaccine benefits and address vaccination hesitations. Keep CDC flu vaccination resources readily available for patient education.

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