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‘Tis the Season for the CAHPS Survey
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth is reminding providers about the annual CAHPS survey which measures patient perception of their health plan and providers. The policy provides best practices for patient interaction, communication, and care coordination to improve CAHPS scores and patient satisfaction.
Action Required
Ongoing: All staff should implement patient experience best practices including: communicate in plain language, remind patients about flu vaccines (ask 'Have you had a flu shot since July 1, 2023?'), limit phone hold times to under 15 minutes, schedule well visits within 4 weeks and sick visits within 48-72 hours. Visit Clinical Corner for detailed CAHPS improvement strategies.