All PlansAdministrativeMedium impact
Provider Portal: New! Live Agent Chat
EmblemHealth·Provider News
Effective date
May 1, 2024
We identified it
Jun 20, 2026
Summary
EmblemHealth has added a live chat feature to their provider portal allowing real-time messaging with customer service representatives. Additionally, they are discontinuing fax lines for preauthorization requests and concurrent reviews starting May 1, 2024, requiring all submissions to be made through the provider portal.
Action Required
Before May 1, 2024: All staff must transition from fax submissions to using the EmblemHealth provider portal for preauthorization requests and concurrent reviews. Train staff on the new live chat feature for real-time support. Update workflow procedures to eliminate fax usage for these processes as fax lines will be disconnected.