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Member Engagement - CAHPS Season is Here
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth is launching their annual CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey season to measure patient satisfaction with providers and health plans. This policy provides best practice guidelines for patient engagement to improve survey scores but does not change billing procedures or requirements.
Action Required
No immediate billing changes required. Providers should implement patient engagement best practices including clear communication, timely scheduling (well visits within 4 weeks, sick visits within 48-72 hours), limiting phone hold times to under 15 minutes, and providing patient education materials to improve CAHPS survey scores.