All PlansAdministrativeMedium impact
Provider Portal: Home Care Extensions
EmblemHealth·Provider News
Effective date
May 1, 2024
We identified it
Jun 20, 2026
Summary
EmblemHealth has updated their system to accept home care extension requests through their provider portal instead of rejecting them. Additionally, all fax lines for preauthorization requests will be disconnected starting May 1, 2024, requiring providers to use the online portal exclusively.
Action Required
By May 1, 2024: Home care agencies must transition all preauthorization requests and concurrent reviews from fax to the EmblemHealth provider portal. Stop using fax lines completely as they will be disconnected. Begin using the portal immediately for all new home care extension requests, as the system now accepts these instead of rejecting them.