All PlansAdministrativeMedium impact
Prepare Now for the Next Portal Update
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth is updating their provider portal to allow saving draft preauthorization requests and inpatient admission notifications, enabling collaboration between nonclinical and clinical staff. All staff who will contribute to requests must have portal accounts with proper role assignments and clear workflows to ensure completion within 96-hour timeframes.
Action Required
Before the portal update launches: Ensure all staff who contribute to preauthorization requests have provider portal accounts assigned to Administrator/Office Manager or Clinical Staff roles. Establish clear workflows for hand-offs between nonclinical and clinical staff to complete request drafts within 96 hours. Train clinical staff on finding incomplete drafts, addressing clinical criteria, and attaching supporting documentation. Create processes for managing expired drafts that will require complete re-entry.