CommercialAdministrativeMedium impact
Appointment Access and Availability Requirements
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth has updated their appointment access and availability requirements, mandating that patients with appointments must be seen within 15 minutes (but no later than 30 minutes) of their scheduled time or arrival time. The policy emphasizes that these standards are monitored through random audits and requires all appointment scheduling staff to be familiar with the requirements.
Action Required
Immediately: Front desk and scheduling staff must ensure patients are seen within 15 minutes (maximum 30 minutes) of appointment time or arrival time, whichever is later. If delays are unavoidable, inform patients and offer alternatives. All staff who answer phones and schedule appointments must receive a copy of EmblemHealth access standards and be trained on requirements. Practice managers should implement periodic review processes as EmblemHealth conducts random audits for compliance.