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Member Engagement—CAHPS Season is Here
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth is promoting the annual CAHPS survey season, emphasizing that provider interactions with patients directly impact survey scores. The policy provides best practice guidelines for patient engagement and care coordination to improve CAHPS performance.
Action Required
Review CAHPS best practices with all patient-facing staff. Implement communication guidelines: use plain language, ensure two-way communication, limit phone hold times to under 15 minutes, schedule well visits within 4 weeks and non-urgent sick visits within 48-72 hours. Consider offering same-day appointments and virtual visits to improve patient access scores.