All PlansAdministrativeMedium impact
More Helpful Portal Tips and Improvements
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth has updated their provider portal with two key improvements: a new 'All Messages' feature that allows staff with the same security settings to see and collaborate on each other's messages with Provider Customer Service from the last two years, and the ability to update diagnosis codes on preauthorization requests and elective inpatient notifications before submitting them.
Action Required
Immediately: Train billing and administrative staff on the new portal features. Show them how to access 'All Messages' by clicking the user profile icon > Inquiries > All Messages to search by tax ID and NPI for existing grievances, appeals, and communications before duplicating efforts. Train staff to update diagnosis codes on the Review Details page before submitting preauthorization requests and elective inpatient notifications when member diagnoses change.