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New OrthoNet Portal Starting Sept 3.
EmblemHealth·Orthopedics, Pain Management, Neurosurgery·Provider News
Effective date
Sep 3, 2025
We identified it
Jun 20, 2026
Summary
EmblemHealth is transitioning preauthorization requests for spine surgery and pain management therapies from the OrthoNet portal to Optum's Spine, Pain, and Joint portal on September 3, 2025. Providers must obtain a One Healthcare ID (OHID) account to access the new portal, and physical letters will be discontinued in favor of electronic access through the portal.
Action Required
Before September 3, 2025: Register for a One Healthcare ID (OHID) account at the provided link if you don't already have one. Billing team and providers must transition all EmblemHealth spine surgery and pain management preauthorization requests from OrthoNet portal to Optum's Spine, Pain, and Joint portal. Update internal procedures to access authorization letters electronically through the new portal instead of receiving physical mail. Contact Optum Health Services at 844-730-8503 for credential issues.