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‘Tis the Season for the CAHPS Survey
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth is reminding providers that CAHPS survey season is active and provides guidance on improving patient experience scores. The policy emphasizes flu vaccine reminders, two-way communication, appointment accessibility, and timely care delivery to enhance CAHPS performance.
Action Required
Ongoing: Providers should remind patients about flu vaccines during visits, improve communication by using plain language, offer timely appointment scheduling (well visits within 4 weeks, sick visits within 48-72 hours), and limit phone hold times to under 15 minutes. Front desk staff should inform patients of delays and consider offering same-day, evening, or virtual visit options.