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The CAHPS Survey and Member Engagement
EmblemHealth·Provider News
We identified it
Jun 20, 2026
Summary
EmblemHealth has issued guidance on improving CAHPS survey scores through better patient engagement and care coordination. This policy provides recommendations for communication, appointment scheduling, and patient education but does not appear to change billing requirements or procedures.
Action Required
No immediate billing changes required. Practice may consider implementing suggested patient engagement improvements such as limiting phone hold times to under 15 minutes, scheduling well visits within 4 weeks, and offering same-day appointments to improve patient satisfaction scores.