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CAHPS Survey: Improving Patient Satisfaction and Outcomes
Florida Blue·FL·Provider Bulletin
We identified it
Jun 16, 2026
Summary
Florida Blue issued guidance about the upcoming 2026 CAHPS survey for Federal Employee Program members, providing best practices for improving patient satisfaction scores through better coordination of care and doctor-patient interactions.
Action Required
No immediate billing system changes required. Providers and front desk staff should review and implement the patient satisfaction best practices outlined in the bulletin, including reducing wait times, improving communication, and ensuring smooth care transitions to positively impact future CAHPS survey results.