MedicaidAdministrativeMedium impact
MSA 20-30
Michigan Medicaid - MDHHS·MI · Geriatrics, Family Medicine, General Practice +1 more·Provider Bulletin
Effective date
Nov 4, 2020
We identified it
Jun 20, 2026
Summary
Michigan Medicaid has expanded COVID-19 flexibility allowing telephonic or video visits for assessments, care planning, and case management that previously required in-person visits. Personal care services and ADL services still require in-person visits and cannot be conducted virtually.
Action Required
Immediately: Billing team must document use of virtual methods as comments on provider claims and in beneficiary records when conducting telephonic or video visits for assessments, care planning, or case management. Obtain verbal or written consent from beneficiaries before virtual visits. Enable all available encryption and privacy modes and notify beneficiaries of privacy/security risks.