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Medicare AdvantageAdministrativeMedium impact

Supporting an Enhanced Experience for Your Patients

Florida Blue·FL·Provider Bulletin
Effective date
Not stated
We identified it
Jun 16, 2026
Days to comply
—

Summary

Florida Blue Medicare is encouraging providers to improve patient satisfaction scores on CAHPS and HOS surveys, which directly impact provider quality bonus payments. Providers should utilize the CAHPS/HOS Provider Best Practices Toolkit to enhance patient experience and survey outcomes.

Action Required

Action needed
Immediately: Providers and staff should access the CAHPS/HOS Provider Best Practices Toolkit on FloridaBlue.com to review best practices for improving patient satisfaction. Implement recommended practices to enhance patient well-being and satisfaction scores, as these survey results affect Florida Blue Medicare Advantage Provider Quality Bonus eligibility.

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