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CAHPS Survey: Improving Patient Outcomes Through Member Feedback
Florida Blue·FL·Provider Bulletin
Effective date
Jan 1, 2026
We identified it
Jun 16, 2026
Summary
Florida Blue Federal Employee Program will conduct CAHPS patient satisfaction surveys in early 2026. This policy provides guidance for healthcare providers on how to improve patient experience scores through better care coordination, communication, and appointment scheduling.
Action Required
No immediate billing changes required. Front office staff and providers should focus on improving patient experience by: ensuring easy appointment scheduling including specialist referrals, using plain language when communicating with patients, informing patients of wait times, reserving daily slots for urgent patients, and providing after-hours care instructions.