CommercialAdministrativeMedium impact
Reminders About CareCentrix Authorization Inquiries
Florida Blue·FL · Physical Therapy, Occupational Therapy, Wound Care·Prior Authorization
We identified it
Jun 16, 2026
Summary
Florida Blue is reminding providers about CareCentrix authorization procedures for DME and Home Health/Home Infusion services. All authorization requests and status inquiries for these services must go directly through CareCentrix, not Florida Blue's Utilization Management call center.
Action Required
Immediately: Billing team must ensure all DME and Home Health/Home Infusion authorization requests for Florida Blue commercial, Truli for Health, and Medicare Advantage members are submitted directly to CareCentrix via their web portal at carecentrixportal.com or by calling 1-877-561-9910. Stop contacting Florida Blue's Utilization Management call center for these authorization status inquiries as they cannot provide this information.