CommercialAdministrativeMedium impact
Important Notes on Using the Authorization/Referral Dashboard in Availity Essentials
Florida Blue·FL·Prior Authorization
Effective date
Jan 1, 2026
We identified it
Jun 16, 2026
Summary
Florida Blue updated guidance for using the Authorization/Referral Dashboard in Availity Essentials, providing new troubleshooting steps for errors and system limitations. Key changes include specific workarounds for date service limitations, updated contact information for manual requests, and new requirements for Post Acute Care facility information.
Action Required
Immediately: Train authorization staff on new troubleshooting procedures - use Patient Registration > Authorizations & Referrals > Authorization/Referral Inquiry and 'Pin to Dashboard' when encountering errors. Update contact procedures to use Florida Blue Utilization Management at 1-800-955-5692 for date changes and note that advanced imaging, neck/spine, and hip/knee procedures cannot be updated in Availity. For Post Acute Care transfers, ensure staff uses the new facility's NPI, name, and address as requesting provider rather than the original facility.