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CAHPS: Enhancing Patient Experience in Your Practice
Florida Blue·FL·Provider Bulletin
We identified it
Jun 16, 2026
Summary
Florida Blue is conducting CAHPS surveys to evaluate patient experiences with FEP providers. This bulletin provides best practices for improving patient access and care delivery to enhance survey scores and patient satisfaction.
Action Required
No immediate billing system changes required. Practice should review CAHPS survey questions at the provided CMS link and implement workflow improvements for appointment scheduling, patient communication, and care access to enhance patient experience scores.