CommercialAdministrativeMedium impact
Reminders About Authorization Inquiries for All Blue Cross Blue Shield Plans
Florida Blue·FL·Prior Authorization
Effective date
Jan 1, 2026
We identified it
Jun 16, 2026
Summary
Florida Blue has clarified procedures for handling authorization requests for out-of-state Blue Cross Blue Shield members. Staff must identify OOS members by their ID card format and contact the correct plan directly or use BlueCard Provider Customer Service instead of calling Florida Blue's call center.
Action Required
Immediately: Train all authorization staff to identify out-of-state BCBS members using ID card formats (Florida Blue: XXXH12345678, FEP: R12345678, Truli: THTH12345678). For OOS members, stop calling Florida Blue call center and instead call the plan directly using the number on member ID card or contact BlueCard Provider Customer Service at 1-800-676-2583. Update authorization workflows and add ID format reference guide to workstations.