Medicare AdvantageAdministrativeMedium impact
CAHPS Survey: Supporting Great Customer Experiences and Care
Florida Blue·FL·Provider Bulletin
Effective date
Mar 1, 2026
We identified it
Jun 16, 2026
Summary
Florida Blue Medicare is conducting CAHPS patient experience surveys from March-June 2026 to evaluate 2025 healthcare perceptions. The survey results affect Medicare Stars ratings, CMS payments, and the 2025 Medicare Provider Group Quality Bonus Program, requiring providers to focus on five key patient experience strategies.
Action Required
Before March 2026: All provider staff should implement the five CAHPS patient experience strategies: ensure timely appointments and flexible scheduling, coordinate care by encouraging patients to bring medication lists, promote preventive care including flu vaccines, streamline medication management with quick prescription processing and timely pre-authorizations via MyPrime.com, and foster open communication by returning calls promptly and asking open-ended questions about patient experiences. Front desk staff should schedule follow-up appointments before patients leave. Failure to improve patient experience scores may impact Medicare Stars ratings and bonus payments.