Medicare AdvantageAdministrativeLow impact
Post Provider Office Visit Survey Results Monthly Report: Star Score Alignment and Thresholds
Florida Blue·FL · Family Medicine, Internal Medicine, General Practice +1 more·Provider Bulletin
Effective date
Mar 1, 2026
We identified it
Jun 16, 2026
Summary
Florida Blue Medicare updated their Post Provider Office Visit Survey reporting system that affects Medicare Advantage Star ratings. The policy clarifies that provider groups and individual PCPs need at least 10 survey responses to receive scores on monthly reports, with specific star rating thresholds based on CAHPS percentiles.
Action Required
No immediate billing system changes required. Practice administrators should monitor monthly PPOV survey reports and ensure patient experience quality meets star rating thresholds (80th percentile for 5-star, 60th percentile for 4-star). Focus on improving patient satisfaction to maintain high star ratings which can impact future reimbursement rates.