CommercialAdministrativeMedium impact
Advance Care Planning Program Update
Florida Blue·FL · Palliative Care·Provider Bulletin
Effective date
Mar 1, 2026
We identified it
Jun 16, 2026
Summary
Florida Blue has updated their Advance Care Planning Program for commercial members with serious illnesses, introducing palliative care services delivered through CareCentrix and Keralty/Sanitas. Providers can now refer eligible patients directly to these care delivery partners or through Florida Blue Care Management, with program physicians collaborating on patient care plans.
Action Required
Immediately: Billing team and providers should familiarize themselves with the new referral process for Florida Blue commercial members with advanced illnesses. Update referral workflows to include direct referral options to CareCentrix (referrals@turn-keyhealth.com) or Keralty/Sanitas (eFax 1-866-950-0289), or use the Clinical Care Programs Referral Form available at FloridaBlue.com/providers. Front desk staff should expect contact from palliative care physicians regarding enrolled patients.