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CAHPS Survey Now Live: Encourages FEP Patient Feedback
Florida Blue·FL·Provider Bulletin
Effective date
Apr 1, 2026
We identified it
Jun 16, 2026
Summary
Florida Blue has launched its annual CAHPS survey for Federal Employee Program patients to evaluate healthcare experiences from the past six months. This is an informational bulletin encouraging providers to focus on care coordination and communication to improve patient satisfaction ratings, which are publicly reported.
Action Required
No immediate billing changes required. Providers should focus on improving care coordination and communication with patients during the April-June survey period to positively impact CAHPS scores. Consider reviewing patient interaction protocols and ensuring seamless information sharing among healthcare providers.