MedicaidAdministrativeHigh impact
Scheduled Maintenance Will Result in Planned Downtime for ForwardHealth
Wisconsin Medicaid (ForwardHealth)·WI·Medical Policy
Effective date
Jun 21, 2014
We identified it
Jun 20, 2026
Summary
ForwardHealth will experience planned system downtime from 6:00 PM Saturday June 21, 2014 until 12:00 AM Monday June 23, 2014 for server upgrades. All claim submissions, eligibility verification, prior authorization functions, and electronic acknowledgments will be unavailable during this period.
Action Required
From June 21 6:00 PM through June 23 12:00 AM 2014: Billing team must prepare for complete system downtime by holding all claim submissions until after maintenance window. Pharmacies should dispense up to 14-day emergency supplies per emergency dispensing policy or wait until after downtime. Providers may fax prior authorization requests during downtime. All electronic functions including Portal, EDI transactions (837, 276/277, 270/271, 278), and acknowledgments will be unavailable.