MedicaidAdministrativeLow impact
ForwardHealth Holiday Schedule
Wisconsin Medicaid (ForwardHealth)·WI·Medical Policy
Effective date
Nov 24, 2016
We identified it
Jun 20, 2026
Summary
ForwardHealth (Wisconsin Medicaid programs) will be closed on specific holidays in 2016-2017, affecting call center availability and payment processing schedules. Electronic claims can still be submitted 24/7, but payments may be delayed by one day depending on which day of the week the holiday falls.
Action Required
Before each holiday listed: Billing team should note that ForwardHealth call centers will be unavailable on holidays (Thanksgiving 11/24/16, Christmas 12/26/16, New Year's 1/2/17, MLK Day 1/16/17, Memorial Day 5/29/17, July 4th 7/4/17, Labor Day 9/4/17). Expect payment delays of one day when holidays fall on Mondays, Tuesdays (for some programs), or Thursdays (for some programs). Contact clearinghouse vendors for their holiday schedules. Use ForwardHealth Portal for urgent transactions during holidays.