All PlansAdministrativeMedium impact
Expanding UM fax lines for medical prior authorizations
Harvard Pilgrim Health Care·Prior Authorization
We identified it
Jun 20, 2026
Summary
The insurance company is expanding their fax capabilities for prior authorization requests by offering dedicated fax lines organized by service type (inpatient, outpatient, behavioral health) and line of business to improve routing and processing speed. Existing fax lines will continue to work, but providers can now use more targeted fax numbers for faster processing.
Action Required
Immediately: Billing team should visit the provider website to review the new dedicated fax lines for prior authorization requests. Update internal procedures to use service-type specific fax numbers (inpatient, outpatient, behavioral health) when submitting prior authorizations by fax. Train staff on the new fax line options to improve processing speed, while noting that existing fax numbers will continue to work.